MSUPL is keen to provide its customers with a high level of customer service, so as to ensure the complete satisfaction of all its customers. Consequently, MSUPL always aims to enhance the shopping experience of its customers, so as to provide the best quality of products and services.
Consequently, and in furtherance of the aforementioned objectives, in the unlikely event that you as the customer are unsatisfied with the product received from MSUPL, you may contact the MSUPL TEAM with your complaints/ feedbacks at email@example.com. We will ensure that we revert to you at the earliest, with a satisfactory resolution of your grievance, if any.
Please note that for creating a desired fit, pattern and look of a product, alterations are required.
MSUPL recommends the use of the measurement options offered by it, in order to minimize any chances of error and to maximize the chances that the product provides a perfect fit for you. For instance:
- We recommend that you purchase unstitched items from us and get them tailored by your personal stylist or boutique, so as to ensure a perfect fit.
-Try to choose shown options to minimize errors.
-Try to choose from standard sizes as given in our size chart. This is because customization may result in the possibility of more errors.
- Send us your best fitting garment as sample, this would enable us to find and provide the best fitting product for you.
- Ask us to send you the prototype garment for the fittings & style, for your approval, following which we would commence working on your original outfit or item.
Product received in damaged condition / or with manufacturing defect or wrong item
Goods once sold cannot be taken back or exchanged unless found to be eligible for exchange or return at the discretion of MSUPL as detailed below.
In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered differs from what you had reasonably expected, you may return the product unused, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within seven (7) days from the date on which these products are delivered.
On receipt, in case it is noticed that the external packing of the product is damaged or tampered with, immediately verify the quality/quantity of the product against the invoice, before accepting the package from the courier agency. In case of any discrepancy, you may either refuse to accept delivery or accept delivery only after putting a suitable remark on the proof of delivery indicating the nature of damage or tampering that you observe. Customer should also lodge a proper complaint with the local office of the courier agency, so that MSUPL may address the same, so as to avoid such occurrences in future.
In case of receipt of product in damaged condition or, with manufacturing defect or a wrong product has been received, kindly contact MSUPL at firstname.lastname@example.org , within twenty four hours of receipt of product.
We request you to retain all packaging materials and product until receipt of instructions from our customer service team in relation to the same.
In case of any other complaints, email MSUPL at email@example.com, within twenty four  hours of receiving the product.
We request that you DO NOT return any product, before receiving confirmation from MSUPL customer service team for the same. In case any product is returned without such confirmation, MSUPL does not guarantee any credit or replacement of the product.
The email should contain comprehensive details of the defects/complaints of the single order/package delivery. Please note that MSUPL shall examine the returned products for all such defects/variations, on the basis of the customer’s emails. All defective products being returned to MSUPL shall be done ONLY through registered airmail/courier.
All shipping costs of returning the defective products back to India over and above such amount paid by customer towards shipping charges while receiving the same from India are to be borne by the customer entirely, and MSUPL shall have no additional liability in this regard.
All defective products ALONG WITH COPY OF INVOICE, ORIGINAL PACKING AND IN THE ORIGINAL CONDITION as sent to customer, shall have to be sent back to MSUPL within seven (7) working days from receipt of confirmation for the same from MSUPL. Safe receipt of defective product by MSUPL is sole responsibility of the customer, and upon compliance of these provisions, the obligations of MSUPL, if any, under this return policy come into effect
While returning the defective product, kindly mark the package as ‘DEFECTIVE RETURNS’.
In the event that it is found on examination of product/invoice/order receipt that the error has occurred due to any act or omission of the customer, then MSUPL may, at its discretion, and if so requested by the customer, make the necessary modifications/alternations, AT THE SOLE COST OF THE CUSTOMER. In the rare circumstances when original fabric is unavailable for purpose of such alterations/modifications, MSUPL may use plain fabric of the same color. CUSTOMER MAY HAVE TO BEAR THE COST OF SUCH REPLACEMENT FABRIC IN SUCH RARE CASES.
Obligations of MSUPL
MSUPL shall examine the products returned by the customer for such defects/variations as complained by the customer, and ensure remedial steps are taken immediately, provided that the customer has fulfilled all its obligations as stated under this return policy.
MSUPL shall send the replaced product at the earliest possible, at its own cost. In case the original product is no longer possible, the customer may be requested to select an alternate product, which shall be sent to you, at the cost of MSUPL.
MSUPL shall bear all costs for shipping and delivery of the altered/modified/alternate product and alterations and modifications of the products.
MSUPL shall not refund any amount under any circumstances, whatsoever. In the event of the error having occurred on the part of the MSUPL, it shall still bear costs of alterations/modifications.
Notwithstanding the above, MSUPL is under no obligation to accept any returns or provide any replacements or exchange or store credit. MSUPL shall have sole discretion to assess each case separately, and shall take necessary action at its sole discretion.
In the event that multiple products have been ordered by the customer, if for any reason whatsoever, MSUPL is unable to deliver certain products, Customer shall be allowed to select an alternate product. However, in case customer does not wish to select any alternate products, MSUPL shall agree to refund amount as against such non-deliverable products.
Kindly note that credits against the Customer’s credit card account normally takes three (3) business days to be processed. Thereafter, the corresponding bank of the customer may take about two (2) business days from the date of MSUPL processing the same, to show the said credits on the customer's accounts. Customer may check the credits in their next credit card statement.
We have done our best to display as accurately as possible the colors of the products shown on this Web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. We request you to make allowance for such variation in colour of the products as displayed on the website.
A customer must place an order keeping in mind this minor variation in color as seen on the website as against the actual color of the product received.
- The Customer should take note of the following: The colors red, maroon and orange colors have a tendency to reflect a different shade than other colors. There may be certain variations between the product of such colors as seen on website and actual product.
- The colors green and blue at times may overlap. Same is the case with off-white, white and cream colors.
- Sea Green color sometimes looks Aqua blue and the other way around.
- Products which are embellished with sequins, beads may have a tendency to come off, in spite of all prudent care.
- MSUPL recommends the use of its sample blouse/ sample salwar suit, size trial option, while placing orders for stitched products, in order to avoid errors of size/style, etc.